Terms of Service

To keep expectations clear, with the customer-facing result stated first, using the storefront or submitting an order constitutes agreement to these Terms and the linked Refund, Shipping, Privacy, Payment, Contact, About, and FAQ pages. Customers must provide accurate order, billing, delivery, and contact information and may use the site only lawfully. The rule remains unchanged while its practical result is made easier to review.

As part of our service commitment, with the store's obligation made direct, united States delivery is the sole shipping option. It is free at the standard level, includes tracking, and normally consists of 1-2 business days of processing plus 4-6 estimated business days in transit after dispatch. The applicable result is therefore visible without changing the underlying rule.

Under this customer standard, with the customer-facing result stated first, for 30 days following delivery, customers can seek a no-reason return or exchange. The merchant pays authorized return transportation for those requests and for quality problems, and an issued refund usually appears in 5-10 business days. Personalized merchandise, Final Sale or clearance purchases, gift cards, and opened intimate/hygiene-sensitive goods are not preference-returnable, but defect, damage, mis-shipment, and shortage protections remain. This arrangement keeps the applicable boundary and available remedy in context.

For transparent service, with the practical next step kept visible, an unshipped purchase may be cancelled, whereas a shipped purchase follows the Refund Policy. Checkout uses USD and assesses taxes as the law requires. We may refuse an order affected by fraud, illegality, lack of authorization, or a material pricing error. This structure makes the obligation, timing, and remedy readable together.

Questions about these Terms: support@nubyoak.shop, 512-205-0768, or 74 MacArthur Dr, Alexandria, Louisiana, 71303, United States; support is available Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyoak.shop
Phone: 512-205-0768
Physical address: 74 MacArthur Dr, Alexandria, Louisiana, 71303, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)