Refund Policy

For clarity, with the applicable exception kept narrow, the return window lasts 30 days after delivery and covers both no-reason returns and exchanges. The reader can therefore identify both the governing condition and the expected result.

For an informed purchase, with the customer-facing result stated first, contact support@nubyoak.shop before sending merchandise back. When the request is approved, nuby covers return transportation through a prepaid label or an equivalent free method, whether the approved reason is preference, exchange, damage, defect, wrong-item delivery, or a missing item. The explanation is organized to make the applicable service path straightforward.

As a published store practice, with the practical next step kept visible, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are not eligible for a no-reason return. That restriction never removes remedies available for damage, defects, an incorrect shipment, missing goods, or other non-waivable consumer rights. This wording keeps the relevant choice and the store response visibly linked.

For a straightforward customer experience, with the relevant customer choice preserved, return eligible merchandise safely and include supplied components and original packaging when reasonably possible. After receipt and inspection, an approved refund is issued to the original payment method; the bank or card issuer should post it within 5-10 business days after issuance. This presentation keeps the customer-facing outcome easy to identify.

As a published store practice, with the published commitment made specific, cancellation may be requested before shipment. Once the order has shipped, this Refund Policy governs the available return process. This wording keeps the relevant choice and the store response visibly linked.

Authorized return address: 74 MacArthur Dr, Alexandria, Louisiana, 71303, United States

Refund and exchange support: support@nubyoak.shop or 512-205-0768, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyoak.shop
Phone: 512-205-0768
Physical address: 74 MacArthur Dr, Alexandria, Louisiana, 71303, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)