Payment Policy

About Credit/Debit Card

For transparent service, with the available remedy stated clearly, all prices and transactions are in USD. Checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; the methods available for a particular order appear securely during checkout. The published rule is consequently presented with its practical effect intact.

To make the process transparent, with the service outcome easy to verify, nuby relies on encrypted Shopify and payment-provider processing and does not keep the full account number or card security code. Authorization, verification, holds, and declines remain subject to the issuer's requirements. The applicable store practice is presented with its practical consequence made explicit.

As the applicable store rule, with the applicable exception kept narrow, accurate billing and contact details are required. An order may be reviewed or cancelled if payment authorization fails or fraud controls identify material risk, and taxes are collected as applicable law directs. This structure keeps the practical service consequence in clear view.

From a customer-service perspective, with the order stage tied to the rule, the original payment account receives every approved refund, with issuer processing commonly taking 5-10 business days after the credit is released. The published commitment can therefore be understood as one complete service rule.

Payment assistance: support@nubyoak.shop or 512-205-0768, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyoak.shop
Phone: 512-205-0768
Physical address: 74 MacArthur Dr, Alexandria, Louisiana, 71303, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)